FAQ

 

ALL ABOUT SOY

Why Soy?

Soy wax is a natural product produced from the soy bean. In comparison, paraffin is made from petroleum oil. Soy wax candles provide a cleaner burn and does not produce potentially harmful by-products. It is also a completely renewable resource.

My soy candle has a white discoloration, why?

This is called "frosting" and naturally occurs with soy candles. This frosting does not affect the candle's burn or scent.

How long can I burn my soy candle?

Do not burn your candle for more than 4 hours at a time. Burning longer can cause carbon build-up on the wick, which can lead to a larger flame, an over-heated vessel, which is a fire hazard.

How do I care for my soy candle?

Be sure to trim your wick prior to each use. You should try the wick down to 1/4" before each use. This helps your candle burn more evenly. Read the warning label on your candle.

How is soy wax made?

Soy wax is made from the oil of soybeans through the process of hydrogenation. After harvesting, the beans are cleaned, cracked, and de-husked. Afterwards, the beans are rolled into flakes. The oil is then extracted from the flakes and hydrogenated.

The hydrogenation process alters the melting point of the wax and allows it be solid at room temperature. The leftover bean husks are commonly used as animal feed.

 SHIPPING, RETURNS & EXCHANGES

What carrier do you use for shipping?

We use USPS priority or UPS for all orders.

What is your return/exchange policy?

Candles that have been used are not eligible for return. We carefully inspect each product prior to shipping them. If you receive a product that was damaged during shipping, please contact us within 7-days of receipt for an exchange of equal value. You will only be responsible for shipping costs.

How soon will my order leave your studio?

Orders ship within 1-business day.